One out of three workers in a BPO is a woman. According to studies conducted by NASSCOM and UNESCO, India will have one million call center workers with a majority leaning towards the fairer sex by the end of this year. On a psychological level, women prove to be long term employees, provided the company work culture is satisfactory. This reason has been instrumental in women being paid more attention for call center recruitment.
However, there are concerns raised over the dwindling numbers of women in the call center industry. Inadequate security, un-friendly work environment and poor HR facilities are cited as the main reasons for this decrease. According to Shailendra Gupta, Sr. Manager at the User Research IDC (India) Limited, “Unless BPOs get their security in place, have better HR systems, the number of women joining is likely to continue to reduce.”
There are voices that have been raised to include GPS installation in the vehicles that provide transportation for call centre employees as well. If such a proposal is implemented, it could prove to be very useful where safety of women workers is concerned.
At Cosmos Consultings we are affiliated to the best organizations and job employers in the call center industry. Candidates are assured that they are employed with companies that keep their best interests in mind.
The women employees we employ are adequately protected. The skills that one can acquire from the call center industry are diverse. Knowledge of soft skills like communication and interpersonal relations as well as technical knowledge and product understanding is supplied. Woman empowerment is here to stay in India and call centers can make it happen.
Visit us at www.cosmosconsultings.com to know more about how you can be a part of this industry.
However, there are concerns raised over the dwindling numbers of women in the call center industry. Inadequate security, un-friendly work environment and poor HR facilities are cited as the main reasons for this decrease. According to Shailendra Gupta, Sr. Manager at the User Research IDC (India) Limited, “Unless BPOs get their security in place, have better HR systems, the number of women joining is likely to continue to reduce.”
There are voices that have been raised to include GPS installation in the vehicles that provide transportation for call centre employees as well. If such a proposal is implemented, it could prove to be very useful where safety of women workers is concerned.
At Cosmos Consultings we are affiliated to the best organizations and job employers in the call center industry. Candidates are assured that they are employed with companies that keep their best interests in mind.
The women employees we employ are adequately protected. The skills that one can acquire from the call center industry are diverse. Knowledge of soft skills like communication and interpersonal relations as well as technical knowledge and product understanding is supplied. Woman empowerment is here to stay in India and call centers can make it happen.
Visit us at www.cosmosconsultings.com to know more about how you can be a part of this industry.
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