Rise Of The Rupee:

With the dollar losing value, the outsourcing industry is bound to suffer some setbacks. The bigwigs of the Indian outsourcing industry however, are still harboring hopes of an improvement in this situation unlike the foreign clients who are playing safe.

Foreign investors are looking for ways in which they can maximize the rupee by exploring avenues in which they can make work conditions better for employees. The banking, financial services and insurance firms are major contributors to Indian revenue and the financial disorder the US economy is facing poses a challenge to most companies in this sector.

The main sufferers of the dollar decline are the small and mid-size companies who are still in the growing phase. The talent crunch in India is not doing much for these firms either. The education system is held to be the focal point of all the unemployment problems India is facing. The Indian education system might be churning out graduates in multitudes, but their suitability for a high paying job in any sector is dubitable.

The education system in India focuses largely on book knowledge. What it needs to pay attention to are soft skills, an emphasis on communication, inclusion of international education methods, and a lot of other extensive knowledge.

This is also the main reason why organizations are increasingly tying up with institutes and training companies to hone the inherent skills of the average graduate. A lot of money goes into such ventures. If the Indian education system wakes up to this issue, it could result in saving up on a lot of resources and time. Organizations could utilize the saved money on employee benefits, better company infrastructure, and higher salaries.

At Cosmos Consultings, we keep a close watch on the global economy situation. Our consulting services and plans help an organization streamline its resources and help align them with business objectives. We partner with some of the best organizations and firms in sectors like IT, BPO, KPO, telecom, education, hospitality, etc.

Visit us at www.cosmosconsultings.com to know more.

Has The Call Center Lost It’s Charm?

A few years back BPOs, KPOs, LPOs, and TPOs were considered to be the best organizations to work with as they pretty much revolutionized the way young India worked. They brought in their wake super-sized salaries, attractive employee perks and made dollar dreams real for a lot of workers.

The call center industry set a precedent for businesses in India and post 2006, a lot of other industries are wising up in the employee benefits department. They see the advantage in paying an engineer according to his qualifications and skills. If they do the opposite, the engineer will not think twice before leaving the company to join a call center, which certainly offers a lot more.

It is clear that other industries are not going to back down from this policy and it seems like it is now the turn of the call center employee to re-evaluate his job choice. But then again, why would he do so?

Which other sector would employ graduates soon after the last full stop is put on the examination paper? Which sector would encourage professional growth and foreign travel so fervently? Which sector would give away perks and incentives so readily and frequently?

The call center industry might require you to work in shifts and they might have unusual work environments, but then there are jobs and then there are call center jobs. Plus with KPOs gaining ground in this industry, professionals in technical and vocational fields are provided opportunities to put their knowledge to good use. There is a job for anyone in this industry, and this is rarely if ever found in any other industry.

Click here to get access the best employers and jobs in the call center industry. Cosmos Consultings will help you reach the pinnacle of your goals with the best placements and job opportunities in call centers in Mumbai.

Social Networking And Recruitment = Chalk And Cheese:

The world is getting smaller with each passing day. The Internet has been one of the main instigators of pronounced proximity. Online social networking refers to the relationships fostered as a result of interaction in the virtual world and has been a major contributor to drawing people closer.

With social networking sites like Orkut, Facebook, Bebo, Twitter, etc. individual’s staying in far flung places could stay in touch with friends in other parts of the world. Businesses gradually began utilizing this platform for advertising, marketing, promotion, education, broadcasting information, etc. It was just a matter of time when social networking websites could be made use of for recruitment purposes.

According to studies, one in five employers in the UK makes use of social networking sites as a means of scrutinizing potential employees. How a candidate behaves socially, how his peers view him, how he interacts, etc. can be understood by organizations by doing so.

Using social networking sites to investigate an employee’s background is criticized by a large part of the recruitment industry though. Besides, information about a particular person if used for recruitment purposes would render it a commercial use of a networking site and a lot of social networking sites do not allow this.

There could also be a case of misinformation and prejudice about a particular candidate. For instance, an individual could be a high ranking student possessing exceptional skills in a particular field, but if there are elements which suggest a reckless side to him on his profile, than a lot of employers could be turned off.

It is best to observe a candidate in a professional environment when it comes to recruitment. Mixing professional with the personal was never recommended and results in more damage than help.

At Cosmos Consultings, we use professional and ethical methods while recruiting a candidate for an organization. Interviews, written tests, group discussions, verbal assessment, etc. are some of the methods we make use of to get the right candidate the right job. Visit us today to know more about our recruiting services and job availabilities.

Understanding The KPO Sector:

The knowledge process outsourcing or KPO sector currently provides employment for more than 25, 000 Indians. These workers are collected from among people having diverse backgrounds and qualifications like engineers, MBAs, teachers, journalists and even those with a background in finance and science.

While BPOs call for workers skilled in English and pegs its success on volume and efficiency, KPOs zero in on purely educational qualifications and experience levels as criteria for recruitment.

The kind of knowledge that is outsourced by firms abroad include research work on finance, market behavior, data management, etc. A KPO employee is required to work exclusively with technical data extraction, cataloguing, and indexing, besides creating and updating databases.

The cropping up institutions which focus largely on engineering and technology has further led to a generation of an extensive talent pool for the KPO sector. By 2010, this field is expected to provide jobs for more than 250,000 people in India.

The very nature of KPO allows for the inclusion of a section of business process outsourcing and research process outsourcing functions thus making it a field that is rich in compensation as well as learning potential.

At Cosmos Consultings we provide recruitment services for firms and organizations that are into the field of knowledge process outsourcing. Our skilled consultants and recruiting agents take care of the HR requirements of an organization.

We have access to a rich talent pool and an extensive network of organizations associated with the KPO sector. Visit us at www.cosmosconsultings.com to know more about the services we offer.

The Empowered Woman And Call Centers:

One out of three workers in a BPO is a woman. According to studies conducted by NASSCOM and UNESCO, India will have one million call center workers with a majority leaning towards the fairer sex by the end of this year. On a psychological level, women prove to be long term employees, provided the company work culture is satisfactory. This reason has been instrumental in women being paid more attention for call center recruitment.

However, there are concerns raised over the dwindling numbers of women in the call center industry. Inadequate security, un-friendly work environment and poor HR facilities are cited as the main reasons for this decrease. According to Shailendra Gupta, Sr. Manager at the User Research IDC (India) Limited, “Unless BPOs get their security in place, have better HR systems, the number of women joining is likely to continue to reduce.”

There are voices that have been raised to include GPS installation in the vehicles that provide transportation for call centre employees as well. If such a proposal is implemented, it could prove to be very useful where safety of women workers is concerned.

At Cosmos Consultings we are affiliated to the best organizations and job employers in the call center industry. Candidates are assured that they are employed with companies that keep their best interests in mind.

The women employees we employ are adequately protected. The skills that one can acquire from the call center industry are diverse. Knowledge of soft skills like communication and interpersonal relations as well as technical knowledge and product understanding is supplied. Woman empowerment is here to stay in India and call centers can make it happen.

Visit us at www.cosmosconsultings.com to know more about how you can be a part of this industry.

LPO Dynamics:

Recent observations have predicted legal process outsourcing [LPO] to generate 79,000 jobs in India by 2015. Such a lofty number sure does take care of a significant part of India’s knowledge pool with close to three lakh law students graduating each year.

A major plus point that India faces is its legal system which was reaped from the British and American models. It makes it easier for Indian lawyers to provide more in-depth services for LPO.
Paralegal and secretarial support form a major chunk of the LPO services offered. However there is a gradual shift noticed towards outsourcing including patent writing, general research and review, litigation support, contract review, etc.

Currently Indian firms are also dabbling in transcription services like dictation, court proceedings, trials, legal letters, wire tap and general correspondence. Factors like the predominantly English speaking population, low labor and wage costs, convenient time differences, sophisticated technologies and the legal system are added advantages that are enjoyed by Indian lawyers.

To know more about outsourcing, the call center industry and the role we play in both visit us at www.cosmosconsultings.com. Our company promotes a better understanding of the call center industry along with the business community, government, academia and the general public.

Call Centers:

The outsourcing industry has matured brilliantly over the past three decades. It generated jobs for thousands of Indians and significantly reduced unemployment. Initially providing services in the areas of manufacturing, payroll and computer operations, outsourcing today reaches out to embrace finance, human resources and recruitment as well as call centers.

There is no shortage of jobs in this industry and the skills they ask for do not really require an individual to be a rocket scientist. Indeed, a regular call center employs graduates as well as PhDs. Background does not matter, age is certainly no bar, gender is inconsequential and marital status unimportant.

The only skill asked of a candidate is his or her ability to speak fluently in English. But then most call centers provide training processes that are rigorous and measure a candidate’s progress by applying superior quality control measures.

Voice skills, accounting, finance are some of the areas in which workers are primed before they join a process. Specially appointed trainers oversee the entire process. There are organizations that have around 300 trainers employed at a time, just to guide new workers through the steps.

The rising rupee has allowed organizations to anticipate any costs that might be involved thus enabling them to accommodate their budgets accordingly.

Cosmos Consultings provide job openings in this vibrant industry in both the business process outsourcing as well as knowledge process outsourcing sectors. We have over a 100 employers and recruiters approaching us for better recruiting plans and superior recruitment models.

Visit us to know more: http://www.cosmosconsultings.com/